Terms and Conditions
§1 General Provisions
It is emphasised that Well Williams aims to create a space where the contracting party can express themselves and be part of the community.
Appreciation, respect, and understanding for other class participants are important to us, as well as honest, open, and positive interactions.
If the contracting party disrupts or burdens the group lessons, they may be excluded from the class. In such cases, the booked session will be considered used.
The contracting party is also obligated to comply with the posted house rules.
Within the course rooms, instructions from the staff must be followed.
§2 Scope
These General Terms and Conditions apply to the contractual relationship between the contracting party-who has completed and signed the registration form-and Well Williams for all courses, workshops, holiday programs, events, or other services offered by Well Williams.
§3 Conclusion of Contract
By signing the registration form, a contract is concluded between Well Williams and the contracting party.
On the form, the contracting party selects the type of membership, participation in workshops, holiday programs, or other events (see §6 for regulations during Hamburg school holidays and public holidays), and the contract duration or event date.
The contracting party agrees to pay the full applicable fees and is thereby entitled to attend the booked courses, workshops, or holiday programs.
For minors, the registration must be signed by a legal guardian. This person becomes the contracting party with Well Williams through their signature.
§4 Payment Terms / Default of Payment
Workshops and Holiday Program:
For participation in a workshop or holiday program, payment can be made via bank transfer, cash, or card.
Monthly Fees:
The processing fee and the first (possibly prorated) monthly fee are due upon signing the contract and will be collected by Well Williams via SEPA direct debit mandate.
When using SEPA direct debit mandate, the contracting party will receive an email with the mandate reference before the first SEPA direct debit mandate.
Monthly course fees are due on the 1st of each month and will be debited on the first banking day.
If the direct debit fails for reasons attributable to the contracting party, Well Williams is entitled to charge the resulting bank return fees plus a €20 processing fee.
In case of payment default, Well Williams has the right to exclude the contracting party from further classes until full payment of the outstanding fees is made.
The obligation to pay remains unaffected.
For each written reminder, Well Williams may charge a flat fee of €5.
Failure to attend classes does not exempt the contracting party from paying the full monthly course fees.
Voucher payouts are excluded.
§5 Fees
Single Classes: The fees for single classes for adults and adolescents include all taxes and GEMA fees(music licensing fees).
Monthly Contracts:
The contracting party selects the number of course sessions and the contract duration on the registration form.
The corresponding monthly fee is listed on the form and is understood to be per person, excluding VAT and GEMA fees(music licensing fees).
A one-time processing fee, as indicated on the registration form, is payable upon signing the contract.
Workshops and Holiday Programs:
The contracting party selects the relevant event on the registration form, and the corresponding fee can be found on the form.The fees for workshops and holiday programs are excluding VAT and GEMA fees(music licensing fees)
Well Williams reserves the right to adjust the monthly fees.
In the event of a fee increase, the contracting party has the right to terminate the contract by the 20th of the month in which the fee adjustment is announced.
Fee adjustments will be announced by Well Williams by the 5th of the month via a notice posted in the studio and by email.
For this, a valid email address must be provided.
§6 Missed Classes, Illness, Participation Conditions, Holidays and Public Holidays
If the contracting party misses classes, workshops, or holiday programs, they can only be rescheduled with prior agreement and approval from Well Williams, provided they were canceled at least 24 hours in advance via email. There is no entitlement to rescheduling. Booked workshops or holiday programs can be cancelled free of charge up to a maximum of 7 days before the start; otherwise, the full amount must be paid." If the contracting party is unable to attend dance classes for an extended period due to illness (i.e., at least one month), missed sessions will be credited starting from the date a medical certificate is submitted to Well Williams. These can be made up in courses with sufficient availability, subject to prior arrangement. Refunds of paid course fees are not possible under any circumstances. Well Williams explicitly states that business or personal appointments, etc., are not recognised as valid reasons for absence, and course or participation fees must still be paid. If the contracting party behaves inappropriately (e.g., due to intoxication, insults, etc.), Well Williams may exclude them from further classes without any entitlement to a refund of course or participation fees. During Hamburg school holidays, on public holidays, and on workshop or holiday program days, classes are generally limited or do not take place. Class cancellations are usually announced 4 weeks in advance via email and posted notices. On bridge days (days between holidays and weekends), Well Williams decides whether classes will take place based on participant numbers. Monthly course fees must still be paid during these non-teaching periods. Refunds of membership fees are excluded. Well Williams reserves the right to cancel classes at any time. The right to participate in courses remains valid if a class is canceled. If classes are canceled for more than 2 weeks and there is no opportunity to attend within the validity period, the contracting party has the right to pause the contract. Well Williams may redefine usage and opening hours at any time. The course program is determined by Well Williams and may be changed. In the event of a class cancellation for which Well Williams is responsible, the class will be credited to the customer account for 30 days and can be made up in another selected course (only while the contract is valid). For organisational reasons or due to force major, Well Williams may merge, cancel, or relocate classes at short notice. The contracting party has no entitlement to instruction by a specific dance teacher or trainer. The number of participants is determined based on room size and is at the discretion of the trainers.
§7 Contract Duration
§7.1
The contract always begins on the 1st of a month. Prior to that, classes may be attended under an “early usage” arrangement and will be billed proportionally.
If the contract does not begin on the 1st of a month, the contract duration will be calculated starting from the 1st of the following month.
The contracting party selects a contract duration of three, six, or twelve months on the registration form.
By signing the contract, the contracting party agrees to pay the monthly fee of the selected contract each month for every renewal period.
The contract automatically renews every 3 months until it is canceled.
§7.2
The mutual right to extraordinary termination of the membership contract for good cause remains unaffected.
A good cause exists if, considering all circumstances of the individual case and weighing both parties' interests, it is unreasonable to expect the terminating party to continue the contractual relationship until the agreed end or the expiration of the notice period.
§7.3
In the event of an extraordinary termination by Well Williams due to culpable behaviour by the contracting party, Well Williams is entitled to claim a lump-sum compensation amounting to 50% of the total monthly fees that would have been payable for the remaining contract term, had the contract not been terminated.
The contracting party is free to prove that no damage occurred or that the damage was significantly lower than the lump-sum amount.
In such cases, only the proven damage must be compensated.
§8 Liability
The entire stay in the premises and at events hosted by Well Williams is at the contracting party’s own risk.
The Well Williams excludes any liability for damages of the contractual partner with the exception of the following regulation. This applies in particular to the loss of objects. Excluded from this limitation of liability are both the liability for damages resulting from injury to life, body or health, provided that these damages are based on a negligent or intentional breach of duty by the Well Williams team and the liability for other damages, provided that these are based on a negligent or intentional breach of essential contractual obligations of the Well Williams, the fulfilment of which is necessary to achieve the purpose of the contract and on the observance of which the contractual partner can trust.
§9 Data Protection, Copyright, and Image Recordings
Choreographies, move sets, and other intellectual creations by our trainers are protected by copyright. They are exclusively intended for personal use. Well Williams collects, stores, processes, and uses personal information that it receives directly from the contracting party or through the use of its facilities or event locations by the contracting party. Well Williams uses this information to manage the customer relationship and to offer its own products and services. Only Well Williams and companies commissioned by Well Williams have access to this data. No further transmission to third parties takes place. During classes, Well Williams may take photos and videos. These may be used to promote Well Williams in media (website, social media, print). It is therefore possible that the contracting party may appear in photos or videos that are published. Names will not be shown, so a direct link to the contracting party is not possible. The contracting party, and visitors may only take their own photos or videos with prior agreement. The contracting party consents to the use of photos and videos in which they appear for the above-mentioned purposes, including publication on the internet or social media and inclusion in printed promotional materials. The contracting party understands that photos and videos on the internet can be accessed by anyone and, despite all technical precautions, it cannot be ruled out that such persons may reuse or share the content. The contracting party is aware that they cannot claim any compensation for the publication of these photos or videos. This consent is voluntary. The contracting party may refuse it without giving reasons and without suffering any disadvantages. The contracting party may also revoke this consent at any time in writing (e.g., by letter or email). Photos showing only the contracting party will then be removed, provided this is technically possible for Well Williams.
The contracting party will be informed when photo or video recordings are planned. In such cases, they may refuse consent independently of this contract.
§10 Disclosure to Third Parties
Due to copyright reasons and out of respect for the privacy of our participants, photographing, filming, audio recording, and other forms of documentation are not permitted in our premises.
The names and titles of the course content, as well as all materials, images, videos, and instructional content provided by Well Williams, are intended for end users and are exclusively for personal use by the participant.
Well Williams retains all rights to the instructional content, names, titles, materials, techniques, videos, and choreographies.
None of these rights- especially choreographies or parts thereof learned during the course - may be used in any way without written permission from Well Williams. This includes reproduction, distribution, or public presentation.
This restriction also applies after participation in the course has ended. Any sharing with third parties or any personal or commercial use by others is prohibited. §10 remains valid even after the contract has ended.
§11 Health
By registering, the contracting party confirms that there are no health concerns preventing participation in courses, workshops, or holiday programs at Well Williams.
The contracting party is aware that training at Well Williams involves dance elements that may carry risks beyond those of a standard fitness program.
The contracting party must inform Well Williams of any physical limitations before the start of the course.
In the case of injuries or pre-existing conditions affecting the active or passive musculoskeletal system, the contracting party is required to consult a doctor beforehand and provide a medical clearance certificate.
§12 Inclusion of These General Terms and Conditions
By entering the premises, course, and event locations of Well Williams, as well as by signing a registration form, these terms and conditions are expressly acknowledged and accepted as binding.
§13 Right of Withdrawal
From the moment the contract is concluded, there is a 14-day right of withdrawal in writing.
Please note that the right of withdrawal expires upon use of the service or participation in the course.
§14 Final Provisions
These terms remain binding in all other parts even if individual provisions of the "General Terms and Conditions" are legally invalid.
Any changes or additions to these terms must be made in writing.
Changes and additions to the contract must be in written form to be valid.